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FREQUENTLY ASKED QUESTIONS

About Products
What are the features of Cast Aluminum?

Is your furniture comfortable?
Is your furniture too light weight?
Does your product require assembly?
How long will the product last?
How do I maintain the product?
Why are your prices so reasonable?
What is the color verde?
What are the differences between regular?and deluxe Umbrellas?

About Patio Furniture Wholesale
How long have you been in business?
Where are you located?
How do can we contact you?
Do you carry a catalog?
Do you sell other manufactured brands?
What is your return policy?

About Ordering
Is it safe to use my credit card online?
Do I have to order online?
Do I pay sales tax?
Are your products in stock and ready to ship?
How do I order 2 or more of the same item?
How do I cancel an order?

About Shipping
How are your products shipped?
How soon do you ship your product?
How long does it take to arrive?
What if my order arrives damaged?
Do I need to be home to receive my order?

About Payment
What form of payment do you accept?

FREQUENTLY ASKED QUESTIONS

ABOUT PRODUCTS 

1. What are the features of Cast Aluminum? 

All of our furniture is made of solid cast aluminum.  Aluminum is relatively light weight for easy moving yet still heavy enough to stand in the wind.  Cast aluminum will never rust and is practically  maintenance free.  It is easily casted into variety of shapes and styles from very ornate to very simple.  These are the very reasons why cast aluminum is the most popular material for outdoor furniture.

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2. Is your furniture comfortable?

Because of the precise engineering and contour designs of our products, people are very surprised to find our metal furniture is very comfortable, even without cushions.   We guarantee you will be satisfied or your money back.

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3. Is your furniture too light weight?

Cast Aluminum is relatively light weight when compared to wrought iron.  Traditional iron is not only too heavy to be moved around easily, but will rust.  Tubular aluminum furniture is lighter in weight and not as sturdy as solid aluminum, therefore less expensive.  Since, our furniture is made of solid aluminum (not tubular), it is strong, sturdy, and can withstand strong winds.

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4. Does your product require assembly?

Some simple assembly is required.  Most of our chairs are fully welded. Some simple assembly may be required for KD or Knocked Down. All bolts and nuts are stainless steel and are included in the boxes along with detailed instructions

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5. How long will the product last?

Our products are powder coated.  Powder coating is a "state of art" technique and the premier coating for outdoor metal furniture.  All products go through industrial ovens for a baked on finish.  This process allows the finish to last for many years to come, depending on how it is maintained (refer to maintenance question below).  Due to the durability and rust free features of solid cast aluminum, the product will last almost forever. 

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6. How do I maintain the product?

Maintaining our products is easy.  Periodically (every 6 months or as needed) use warm water and a mild liquid detergent to wash the surface.  Then hose it off.  After the furniture is dry,  apply a liquid spray car wax (available at any auto parts store).  Do not use chemical cleaners such as Windex or 409.

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7. Why are your prices so reasonable?

If you have been shopping for cast aluminum you probably found it to be a very high priced item.  We manufacture these products ourselves; therefore, making it possible to bring you true wholesale prices.  You will save from 50% - 80% off from regular retail store prices.  We assure you that our quality is the same or better then what you will see in your local retail stores.

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8. What is the color verde?

Both Antique Verde and Verde have a two tone effect with black and green. The Antique Verde is a two-step process with black powder coated and the green brushed on over as an accent. Whereas the Verde is a one step process with black and green mixed together resulting in a speckled finish, both colors are extremely popular for outdoor furniture and accessories. Click here to view a sample of the color.

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ABOUT PATIO FURNITURE WHOLESALE

1. How long have you in business?

Patio Furniture Wholesale has been in business for over 10 years exclusively manufacturing outdoor furniture and garden accessories, particularly cast aluminum.  That is why we offer large selections, many styles, patterns, and colors.

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2. Where are you located?

We are located at 22865 Savi Ranch Pkwy, Suite C, Yorba Linda, CA 92887 .   If you are in the area, you can come by our showroom to view our products.

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3. How can we contact you?

Call us toll free at 1-877-527-2846 (1-877-LA-PATIO).   We are available to answer your questions, you can also email your questions to patioinfo@patiowholesale.com.

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4. Do you carry a catalog?

We are frequently adding products and promotions to our web site; therefore, we do not carry a catalog.  Our website displays all of our available products.  Having our products online allows you to click on each product to enlarge the picture for a more detailed look then a catalog would provide.  We encourage you to check back often so you don't miss out on any of our promotions.  

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5. Do you sell other manufactured brands?

We only carry products that we manufacture.  Our products are comparable in quality to most  high end outdoor furniture, but are more competitively priced.  Other sites that carry multiple brands purchase products from the manufacturers and in return sell to you at a higher retail price.

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6. What is your return policy?

We know that it is very hard to buy furniture without seeing it. So, if for any reason you are not completely satisfied, please contact us within 15 days of receiving your order at 1-877-527-2846. We will issue a call tag for the merchandise to be picked up. Do not ship back any items COD or freight collect as they will not be accepted. Once we receive your returned item (in its original packaging) you will receive a refund for the total purchase price, subject to a 15% restocking fee (unless items shipped were incorrect).

If you place your order during our "Free Shipping Special" our 15-day satisfaction guarantee still applies, and the 15% restocking fee is waived. However, you will need to pay for the return shipping (Subject to our standard shipping charge).

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ABOUT ORDERING

1. Is it safe to use my credit card online?

We understand your concern about confidentiality especially while shopping online.  We respect your privacy and pledge to treat your personal information with the utmost safety and security measures.  We will not sell your personal information for any reason.  Our site is a Thawte Secure Site using a Secure Sockets Layer, an encryption technology that works with your browser to offer secure communications by encrypting/protecting all data to and from the site, including your credit card.

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2. Do I have to order online?

We prefer you place your order online, because it is automatically entered into our database for quicker shipping and better accuracy.   If you prefer to place your order over the phone, our customer service specialists are ready to assist you at 1-877-527-2846.

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3. Do I pay sales tax?

No, we are based in California only California residents must pay sales tax.

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4. Are your products in stock and ready to ship?

Any item that is featured on our website is generally in stock and will be shipped within one week.

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5. How do I order 2 or more of the same item?

Find the product you want to order, click button under the product, and select the color and click the CONTINUE?button.  Then under "Quantity" you can change the number to the desired quantity of sets you want.  Once you enter the quantity then click the "Update" button. 

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6. How do I cancel my order?

If you would like to cancel your order we will attempt to do so; however, if your order has shipped there will be a 15% restocking fee applied.  In order to make a cancellation request please call 1-877-527-2846 or email us at Customer Service.  For email requests please be sure to include your order number.

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ABOUT SHIPPING

1. How are your products shipped?

Small items are generally shipped FedEx and UPS Ground. Large items are generally palletized and shipped with a common carrier. If you need your order expedited please call for a shipping quote 1-877-527-2846.

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2. How soon do you ship your product?

Stocked items are typically shipped within one week.

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3. How long does it take to arrive?

Transit time varies from state to state.  Depending on your location, it takes 5 to 7 business days once products are in transit.

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4. What if my order arrives damaged?

Although, we do not anticipate any damage to occur during shipping, please make sure to inspect your furniture before signing the trucking delivery receipt.  If there is any damage you must make a notation of the damage on the delivery slip before you sign it.  Contact us at  1-877-527-2854 if damage does occur we will repair or replace any damaged item within a week at no additional expense to you.

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5. Do I need to be home to receive my order?

Orders that are shipped FedEx and UPS Ground are typically left at your front door if no one is home. If your order is shipped through a common carrier you will be contacted to schedule a delivery appointment as you will need to be home to inspect and sign for the merchandise.   

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ABOUT PAYMENT

1. What form of payment do you accept?

We currently accept Visa, MasterCard, American Express, and Discover Card for online or phone orders.  To pay by check you must place your order over the phone.

COD will be accepted on orders over $1,000.00.  We do not accept purchase orders.

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1-877-527-2846
patioinfo@patiowholesale.com



 

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